CUSTOMER PORTALÂ Guide
A quick guide to using the GymKraft Customer Portal
ACCOUNT POLICIES
To view all accepted policies,
​
> Click [Menu]
> Click to expand [More]
> You may view our policies in [Family Policies]
> or in [Student Policies]
MY ACCOUNT
- Current Class Enrolment details
- To submit class Transfer or Drop Enrolment Request
- To view the Progression Chart
(GPA, GK Day, Performance Report)
- Past Attendance records​
- To submit Future Absences request
- Make-Up Tokens
- Book Make-Up lessons
- Student QR Code (To use at Check-In Kiosk)
- Family QR Code (For Check-In of Siblings)
PAYMENTS
PAYMENT CAN NOT BE PROCESSED VIA CUSTOMER PORTAL
We only accept these payment methods via WhatsApp and or making payment at our Admin Counter.
Frequently Asked Questions
​
1. Can I pay using eCapitaVoucher?
You can pay using eCapitaVoucher only at our Kallang Wave Mall branch and for students enrolled at GymKraft, Kallang Wave Mall.
​
2. Can I pay using a Credit Card?
No. We only accept NETS Card payment at our admin counters.
MAKE-UP POLICIES
NOTIFICATION
To qualify for a make-up token, customers must provide at least 18 hours notice through our customer portal or app only.​
​
Once the notice requirement is met, a make-up token will be issued after the missed class.
EXPIRY
Tokens expire 60 Days from the originally scheduled class date.
USAGE
To schedule a make-up lesson, please utilize our Customer Portal or the iClassPro App. Make-up lessons can be scheduled in advance and are subject to availability. Bookings are only permitted if another student has notified us of their absence.
​
Make-up lessons must be booked at the same level as your current class. (If your child is enrolled in KinGym, make-up lessons are to be booked under KinGym) If you have progressed to a higher level, your eligibility will be adjusted accordingly.
VALIDITY
Make-up lessons are a complimentary service available exclusively to our current clients. ​If you are no longer a client but still possess a valid make-up token, it cannot be redeemed.
NON-TRANSFERABLE & NON-EXCHANGEABLE
​Make-up tokens are strictly intended to replace missed lessons within the token’s validity. Make-up tokens cannot be used to substitute or offset payment for lessons in a new term, nor can they be exchanged for cash or other benefits.
To submit future absences,
​
> Click [Future Absences]
> Click [By Enrollement]
> Select Date
> Click [Submit Absences]
TRANSFER POLICIES
TRANSFER
Transfer​ of class is subject to availability. Class transfer requests must be submitted via the customer portal only.
​
A maximum of two transfers are allowed within one year.
To submit transfer request,
​
> Click [Enrollments]
> Click on Student's Name
> Select [See Classes]
> Use Filter function
WAYS TO ACCESS THE GYMKRAFT CUSTOMER PORTAL
1. Scan the QR Code
2. Click on the Customer Portal button at the top of our website
3. Download the iClassPro App
(Organisation code: gymkraft)
